PITWALLOSdocs

Operating hours

Set your weekly opening times and block out any dates the venue is closed. This is what the customer-facing booking page consults when it shows available slots — sessions can only be booked (and launched from walk-ins) inside your published hours.

Weekly schedule

On Hours, each weekday has an open time, close time, and an active toggle. A day with the toggle off (e.g. Mondays if you're closed) simply doesn't offer any slots on the booking page.

  • Times are 24-hourin your venue's timezone (set on Settings → Profile). Enter 18:00 for 6pm.
  • Close-of-day is the lastsession start time, not the last-slot-end. If you set 22:00 as close and a customer books a 60 minute session, the session runs until 23:00.
  • Post-midnight hours (e.g. closing at 02:00) are supported — enter the close time as-is, the platform understands it wraps into the next day.

Blocked slots

For anything that isn't part of your weekly rhythm — public holidays, private events, maintenance windows — add a blocked slot. Each block covers a date range and optionally a specific rig or time window.

  • Full-day block— leave the time window empty. The whole venue is unavailable that day on the public booking page.
  • Time window— block just 14:00 to 16:00 for a corporate event.
  • Per-rig block— useful when one rig is down for repairs but the rest of the venue is bookable. Leave rig empty to block every rig at once.

Blocked slots also hide the affected times from Sim Control's walk-in dialog, so staff can't accidentally book someone into a private event.

What customers see

The customer-facing booking page respects your hours in real time — changes take effect on the next page load, no rebuild needed. If someone had a slot in their cart that's now inside a fresh block, they'll get a “that slot is no longer available” error on checkout and be nudged back to pick another one.

Existing bookings

Blocking a day doesn'tretroactively cancel bookings customers already made. Those still show up on the Calendar and Sim Control — treat existing bookings as a separate reachability problem (contact the customer and reschedule/refund).

For refund handling see payment gateways— Razorpay and PhonePe both support one-click refunds from the booking detail page.